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NEWS
Huatai Battery won the district-level demonstration unit of "Consumption with confidence"
Release time：
2018-10-06
The establishment of "Consuming with confidence in Shandong" jointly initiated by the Municipal Administration for Industry and Commerce, the Municipal Consumers Association and other departments has come to an end, and Linyi Huatai Battery Co., Ltd. has been rated as a district-level demonstration unit.
In recent years, Linyi Huatai Battery Co., Ltd. has invested a lot of manpower and material resources on the basis of strict implementation of IS09001 quality management system standards, actively researching customer demand information, and focusing on transforming this information into the quality requirements and correctness of the standards. To reduce the gap between product standards and the standards recognized by consumers, build a standard system with Huatai's characteristics that guarantees quality and quantity and satisfies customers. The company believes that service is an important condition for products to enter the market. From product production to pre-sale promises to after-sales service, the company always adheres to the people-oriented approach and does a good job in one-stop service. The company actively improves the consumer dispute handling mechanism, establishes a green channel for rapid handling of consumer disputes that is interconnected with industry and commerce and market supervision and other complaint reporting systems, and has established a dedicated customer service agency, equipped with professionals, standardized service commitments, and actively negotiated and settled consumer disputes. Handle consumer complaints accurately and efficiently. Adhering to the working philosophy of serving consumers, the company implements a three-level reception mechanism for customer service personnel, department heads and corporate heads for complex consumer disputes. Strictly implement the return and exchange system, the first-inquiry responsibility system, the service commitment system and the advance payment system to minimize the harm to consumers. In terms of rights protection, the company's legal department and anti-counterfeiting office actively defend rights, and resolutely resist and never tolerate any counterfeit and shoddy behavior.
The company firmly fulfills the promise of "goods with quality assurance, service, commitment, rights protection, channel consumption, and quality", and has successively won the "Shandong Civilized Unit", "Provincial Contract-abiding and Trustworthy Enterprise", "Shandong Famous Brand", and "Shandong Famous Brand" ", "China Quality and Integrity Enterprise", "National-level Contract-abiding and Trustworthy Enterprise", "Shandong Consumer Satisfaction Unit" and other titles.
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