Address:Tangtou Town, Linyi City,Shandong,China
Huatai Battery wins “safe consumption” district-level demonstration unit
The establishment of “Reassuring Consumption in Shandong” initiated by the Municipal Industry and Commerce Bureau and the Municipal Consumers Association has already begun, and Linyi Huatai Battery Co., Ltd. has been rated as a district-level demonstration unit.
In recent years, Linyi Huatai Battery Co., Ltd. has invested a large amount of manpower and resources on the basis of strict implementation of IS09001 quality management system standards, actively researching customer demand information, and strives to translate this information into quality requirements and standards. The technical requirements narrow the gap between product standards and consumers' standards of identity, and build a standard system with Huatai characteristics that guarantees quality and quantity and makes customers satisfied. The company believes that service is an important condition for products to enter the market. From product production to pre-sales commitment to after-sales service, the company has always adhered to people-oriented and do a good job in service. The company actively improved the consumer dispute handling mechanism, established a green channel for consumer disputes that were interconnected with the complaints reporting system such as industry and commerce, and established a special customer service organization, equipped with professionals, standardized service commitments, and actively negotiated and resolved consumer disputes. Handle consumer complaints accurately and efficiently. The company adheres to the working philosophy of serving consumers. For complex consumer disputes, it implements a three-level reception mechanism for customer service personnel, department heads and corporate leaders. Strictly implement the return and exchange system, the first question responsibility system, the service commitment system and the advance payment system to minimize the harm to consumers. In terms of rights protection, the company's legal department and anti-counterfeiting office actively defended their rights and resolutely resisted any counterfeit and shoddy behaviors and never tolerated them.
The company firmly adheres to the promise of “commodity has quality assurance service, promises to protect rights and has channel consumption and quality”, and has won “Shandong Civilized Unit”, “Provincial Contract-Respecting Credit Enterprise”, “Shandong Famous Trademark” and “Shandong Famous Brand”. "China's quality credit enterprise", "national-level contract-honoring and credit-worthy enterprise", "Shandong Province consumer satisfaction unit" and other titles.